Contact us

Reach us by email

For now we handle all feedback by email. Describe the problem clearly and we usually reply within one to two working days.

Last updated: September 15, 2026

Step 1
Check the FAQ first
Most questions about failed parses, available qualities and quotas are already answered in the homepage FAQ and on each platform's download page.
Step 2
Pick the right address
Send usage questions and copyright complaints to support, and privacy or personal-data requests to privacy.
Step 3
Include the details
Adding the link, a screenshot and the exact wording of any error message helps us find the problem faster.

Usage issues

A parse that failed, a download that broke off, a missing quality, or a merge that went wrong.

Please include

Signing up, Sign in with Google, how many downloads you have left today, signing out, or closing an account.

Please include

You are the rights holder and want a parse record used for infringement removed.

Please include

Accessing, exporting or deleting your personal information, and any other question about the privacy policy.

Please include

A few tips

Never send source-site passwords, verification codes or other secrets by email — we will never ask you for them.
Tell us which browser and device you used, and roughly when it happened, so we can check it against our logs.
Temporary files are cleaned up automatically (30 minutes when signed out, 24 hours when signed in). Once they expire you have to parse the link again.
We don't store video files, so we can't help recover a download that has already expired.

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General: support@dletc.com · Privacy: privacy@dletc.com